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KC 23 YEAR LIMITED LIFETIME WARRANTY:
KC HiLiTES warrants that products
when delivered in new condition and in it’s original packaging, will be free of
defects in material or workmanship for a period of 23 years from the initial
date of purchase. KC under its sole discretion will honor your warranty claim
if a product is determined to be defective in material or workmanship. KC’s 23
year limited warranty only applies to the original purchaser with original
proof of purchase and may not be transferred under any circumstance.
Products being submitted for RMA requires an RMA number and may need to be returned to KC for inspection by our Warranty Department. During the RMA process, KC will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly and at KC's sole discretion confirm whether the product qualifies to be repaired.
Terms and Qualifications:
You must be the original purchaser
of the product you are submitting for warranty. KC cannot extend our warranty
to subsequent owners of the products being warrantied. Proof of purchase in the
form of sales receipt, original retail box and/or serial number from retail box
(when available) may be required to qualify.
Product
must not show signs of negligence: Improper installation, improper use and/or
disassembly, use of corrosive cleaning agents or abrasive instruments. Product
must not show signs of abuse: Road hazards, Damage beyond the limits of normal
wear and tear including using products outside of their recommended
environmental thresholds (extreme temperature, chemicals used on roads etc.). Product
shows no signs of unauthorized repair: Repair service performed by an
individual or unauthorized service center. Product
must not show signs of Seal Tampering: Removal of the bezel or bezel screws on
certain products will compromise the integrity of the water-tight seal. Environmental
factors including but not limited to, extreme terrain, chemical pollutants,
corrosive chemicals on or off road. KC
HILITES is not liable for any charges incurred by the customer relating to
installation, repair, or removal of KC products. KC’s
warranty terms and conditions are subject to change without prior notice. Warranty
Exceptions:
(i) Non Serviceable product components
carries a 5
year warranty.
These items include but are not limited to: HID Ballasts and LED switches.
(ii) All C-SERIES LED Light Bars
carry a 5
year warranty pertaining
specifically to LED components responsible for emitting light or the proper and
safe operation of a light bar. These components include, but are not limited
to: Mounts and End Caps. (iii)
All LED Headlights carry a 3
year warranty. Discontinued
Items: Items
discontinued that are still under warranty will be reviewed by KC. If an item
is discontinued and determined to be a manufacturer defect it may be replaced
by an equivalent item. If an equivalent item is not available KC HILITES will
determine terms of resolution on a case-by-case basis.
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